INDEX
1. Information received, collected and stored by AHFL
2. Information automatically collected/tracked while navigation
3. Information sharing and disclosure
4. Confidentiality and security
5. Third party websites
6. Changes to policy
7. Disclaimer
8. Grievances
PRIVACY POLICY
This privacy policy ("Policy") explains the policy regarding the collection, use, disclosure and transfer of your information by Aadhar Housing Finance Limited (“AHFL”/“We”) a company registered under the provisions of erstwhile Companies Act, 1956 with
and having its registered office at 2nd Floor, No. 3, JVT Towers, 8th A Main Road, Sampangi Rama Nagar, Hudson Circle, Bengaluru, Karnataka, India- 560027 and having its Corporate Office at Aadhar Housing Finance Ltd. Unit No. 802, Natraj Rustomjee, Western Express Highway and M.V.Road, Andheri (East), Mumbai – 400069, which is, inter alia, engaged in the business of housing finance and advertisement of real estate properties/projects for sale in India on its portal www.aadharhousing.com and mobile application(hereinafter collectively referred to as “Website” which term shall mean and include the
website https://aadharhousing.com or the mobile application or both, as the context may require).
The Policy forms an integral part of AHFL Terms of Use and other terms on the Website ("Terms of Use") and shall be read harmoniously with the Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use and hence we strongly advise that the User should familiarize himself with the Terms of Use and thereafter access the Website.
The Policy is applicable to any person who accesses or avails the Website of AHFL for the purpose of transacting, displaying or uploading information or views and also includes a person who participates in accessing/using the Website of AHFL after completing his/it registration in order to create a User Account or Lister Account. The Policy shall also be applicable to any Person browsing the Website or any person who utilizes any of the Services offered by the Website, without the need or a requirement to create a User Account or Lister Account i.e. visits non-restricted portions of the Website. In the Policy, references to ‘you’ means any person submitting any data or information to the Website.
AHFL respects the privacy of its User and is committed to protect it in all respects. In order to provide a personalized browsing experience, AHFL may collect personal information from you by way of two methods (a) information supplied by you; and (b) information automatically collected while navigation (“Information”)
The Policy is effective from the date and time you first access the Website in acceptance of the Terms of Use. Please read the Policy and Terms of Use carefully before accessing or using the Website and/or Services.
By accessing and/or using the Website, you consent to collection, storage, use, transfer, sharing and distribution of the Information you may provide (including any changes thereto as provided by you) and consent to the provisions of this Policy for any of the Services offered by AHFL. If you do not want to be bound by the Policy, please do not use our Website.
1. INFORMATION RECEIVED, COLLECTED AND STORED BY AHFL
1.1 Registration Information
AHFL may receive and store any information you enter on the Website. When you register on the Website, We ask you to provide basic contact information such as your name, sex, age, address, pin code, contact number, occupation, interests and email address etc. When you register using your other accounts like Facebook, Instagram, Twitter, Gmail etc., We shall retrieve your registration information from such account to continue to interact with you and to continue providing the Services.
You can choose not to provide certain information but then you might not be able to take advantage of many of the Website’s features. We use the registration information that you provide for such purposes as responding to your requests and interests, customizing your User Account or Lister Account for you, improving the Website and communicating with you, directly or through our affiliate.
1.2 Voluntary Information
We may collect additional information at other times, including but not limited to, feedback, comments, change of your content or email preferences, response to a survey, or any communications with AHFL.
2. INFORMATION AUTOMATICALLY COLLECTED/TRACKED WHILE NAVIGATION
2.1 - Cookies
To improve the responsiveness of the Website for you, We may use "cookies", or similar electronic tools to collect information to assign each User a unique, random number as a User Identification (User ID) to understand the User's individual interests using the identified computer or device. Unless you voluntarily identify yourself through registration, We will have no way of knowing who you are, even if We assign a cookie to your computer or device. The only personal information a cookie can contain is the information you supply. A cookie cannot read data off your hard drive or device. Advertisers on the Website may also assign their own cookies to your browser (if you click on their ads etc.), a process that We do not control.
Cookies are small data files that We transfer to your computer. We use "session" cookies to keep you logged in while you use the Website, to better understand how you interact with the Website, and to monitor aggregate usage and web traffic information on the Website. We use "persistent" cookies to recognize you each time you return to the Website. We use this persistent cookie to remember your preferences and, if you create a User Account or Lister Account, to make your experience consistent after you register.
2.2 Opting Out
A User has the option of accepting or declining cookies from the Website by changing the settings of their web browser. The Website automatically accepts cookies, but you can change your settings. You can also use your browser settings or other tools to delete cookies you already have. Please be aware that some parts of our Website may not work for you if you disable cookies.
2.3 Log File Information
The Website servers automatically record information ("Log Data") created by your use of the Website. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited,
location, your mobile carrier, device, search terms, and cookie information. We receive Log Data when you interact with the Website. We use Log Data to provide our Services and to measure, customize, and improve them, as well as collect and use them in the aggregate. The Policy does not apply to, nor do We take any responsibility for any information that is collected by any third party either using the Website or through any links on the Website or through any of the advertisements.
3. INFORMATION SHARING AND DISCLOSURE
3.1 We restrict access to your Information to employees who We believe reasonably need to know that Information in order to fulfil, provide, operate, develop or improve our Website or Services.
AHFL does not transfer, or share Information about you with another Person or non-affiliated companies except:
a) To provide products or services you have requested; or
b) With your permission; or
c) Under the following circumstances:
1. We provide the information to AHFL’s employees, agents, trusted partners who work on behalf of or with AHFL under confidentiality agreements. These companies may use Information about you to help AHFL communicate with you about offers on the Website and our marketing partners;
2. We may disclose Information if required to do so by Applicable Law or in good-faith if We believe that such action is necessary to (a) conform to the edicts of the Applicable Law; or (b) protect and defend rights or property of AHFL; or (c) act under exigent circumstances to protect the personal safety of users of AHFL, the Website or to protect the public;
3. When We believe it is necessary to share the Information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any Person, violations of the Terms of Use, or in any manner which we deem fit;
4. We may also use the Information to improve our services, content and advertising;
5. We may use the Information to send you important notices and communications regarding our products and services availed or changes to the Terms of Use
6. Information may also be used internally for research, analysis and auditing;
7. We share your Information such as, but not limited to, name and contact number with employees of AHFL based on expression of interest regarding properties and home loans who may contact you. By using the Website, you authorize AHFL to contact you via email or phone on your contact details provided to AHFL and offer you information and services. You expressly authorize us to call you irrespective of your registration with National Do Not Call registry.
8. We may collect non-personal Information such as browser details, operating system, occupation, language, pin code, unique device identifier, location so that we can better understand customer behaviour and improve our products, services, and advertising. We may collect Information regarding customer activities on various portals and/or websites of AHFL, whether existing or developed in the future, including but not limited to customer portal, online loan application, public deposit portal, e-auction. This aggregated information is used in research, analysis and to monitor products and various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.
4. CONFIDENTIALITY AND SECURITY
4.1 Please note that no system is full-proof, including ours, and though We endeavour to protect the Information from illegal means, the same cannot be guaranteed by AHFL and hence by accessing the Website you expressly waive all your claims against AHFL of any nature in this regard.
5. THIRD PARTY WEBSITES
5.1 AHFL, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which the Website may link to. Please take time to learn about them before accessing such website.
6. CHANGES TO POLICY
6.1 - AHFL reserves the right to update, change or modify the Policy at any time. The Policy shall come into effect from date of such update, change or modification posted on the Website. Your continued use of the Website or Services after the updated, changed or modified privacy policy is posted on the Website, shall be deemed acceptance of such revised privacy policy. You are advised to review the Policy periodically on the Website to ensure that you are aware of the latest version.
7. DISCLAIMER
7.1 AHFL shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Information nor for any error, omission or inaccuracy with respect to any Information so disclosed and used whether or not in pursuance of a legal process or otherwise.
7.2 Any information shared by you which is not asked by AHFL during registration, either mandatorily or optionally; accounts to wilful and intentional furnishing and AHFL will not be liable for breach of such additional information.
8. GRIEVANCES
8.1 For customer grievance the customer may raise complaint in writing or electronically i.e by email to customercare@aadharhousing.com
- Aadhar Housing Finance has been awarded and recognised as ‘The Best Brand 2021’ at the 4th Edition of ‘The Economic Times – Best Brands 2021’ held at Sahara Star in Mumbai on 21st December, 2021.
- Aadhar Housing Finance was conferred with the 'CSR Times Award 2021' for the successful initiatives implemented under its CSR project, ‘Aayushmaan Aadhar’ at the 8th National CSR E-Summit, on 17th December, 2021.
- Aadhar Housing Finance was conferred with 'India CSR Leadership Award 2021' on 10th Dec, 2021 in 'Community Health' category for its impactful community-centric initiatives conducted under Aayushman Aadhar project.
- Aadhar Housing Finance has received ‘Maharashtra State Best Employer Brand Award, 2021’ at the 16th Employer Branding Awards hosted on 23rd Nov, 2021 by World HRD Congress for our exemplary work in HR. Aadhar has translated and combined vision with action leading to better people strategies and cultivation of competencies in order to enable the organization to be future ready.
- Aadhar Housing Finance Ltd bagged 5 awards across below categories at ‘Banking Frontiers NBFC Awards & Conference 2021’ (DNA Awards 2021) virtual summit held on 20th Aug, 2021. 1) Best Cyber Security Initiative - 1st Prize 2) Best API Initiative - 1st Prize 3) Best Omnichannel CX Initiative - 2nd Prize 4) Best Cloud Initiative - 2nd Prize 5) Esteemed Trophy (IT & Digital Group)
- Awards & Recognition: We received two prestigious awards at the 7th Edition of ‘National Awards For Excellence in BFSI 2021’ which was held virtually on 26th Aug 2021, in mentioned categories: 1) Aadhar Housing Finance Ltd received the ‘Affordable Housing Finance Company of the Year’ award, 2) Shri Deo Shankar Tripathi, MD & CEO, Aadhar Housing Finance Ltd has was conferred with ‘CEO of the Year’ award.
- Awards & Recognition: For the Second consecutive year, Aadhar Housing Finance has been certified as a ‘Great Place To Work’ by Great Place To Work Institute, a Global authority on recognizing high-trust and performance driven culture at workplaces.
- Awards & Recognition: Aadhar Housing Finance is certified as a ‘Great Place To Work’ by Great Place To Work Institute (India). This is a significant milestone for Team Aadhar as ‘The Great Place to Work Model’ is the world’s most researched, accepted and sustainable definition of a great workplace from an employee’s point of view. It is a comprehensive framework encompassing the overall employee experience ecosystem.
- Awards & Recognition: Aadhar Housing Finance won for the 3rd year in a row at The Outlook Money Awards. Team Aadhar received the Silver award in the Affordable Housing category at the Outlook Money Conclave held in Mumbai on 27th Feb, 2020.
- Awards & Recognition: Shri Deo Shankar Tripathi, MD & CEO, Aadhar Housing Finance received the ‘Top Most Influential BFSI Leaders’ award at the World BFSI Congress & Awards, in Mumbai on 14th Feb 2020.
- Awards & Recognition: Shri Deo Shankar Tripathi, MD & CEO, Aadhar Housing Finance received ‘the NBFC Leadership Award 2020’ at the 8th NBFC 100 Tech Summit held in Mumbai by Banking & Finance Post and Elets on 23rd January 2020.
- Awards & Recognition: The Aadhar Annual Report 2018-19 wins all India 3rd Prize in the PRSI National Awards 2019 at the 41st All India Public Relations Conference – Hyderabad
- Awards & Recognition: Aadhar Housing Finance is one of the ‘Best BFSI Brands 2019’: Aadhar Housing Finance received ‘The Economic Times Best BFSI Brands 2019’ award at the India-UAE Strategic Conclave 2019 held in Dubai on 15th October, 2019
- Awards & Recognition: Aadhar Housing Finance received ‘The affordable Home Loan Provider Of The Year 2018’ award from Union Minister Shri Nitin Gadkari at Outlook Money Conclave in Mumbai on 12th March, 2019 for the exemplary work in supporting the ‘Housing for All’ mission in India.
- Aadhar Housing Finance received the Prestigious ‘PMAY Empowering India Award 2019’ from Union Minister Shri Hardeep Singh Puri in Delhi on 5th March, 2019 for its exemplary work in supporting the ‘Housing for All’ mission in India.
- Dun & Bradstreet included Aadhar Housing Finance in 'India's Leading BFSI Companies 2019' list. The report was published by Dun & Bradstreet Information Services in March, 2019.
- Aadhar is declared one of the 1) ‘DREAM COMPANIES TO WORK FOR’ (Financial Services) and 2) ‘DREAM EMPLOYER OF THE YEAR’ presented by ET Now on 16th Feb, 2019 at the World HRD Congress in Mumbai.
- Shri Deo Shankar Tripathi, MD & CEO, Aadhar Housing Finance was recognized and felicitated as one of ‘100 Top Most Influential BFSI Leaders’ at the ‘World BFSI Congress’ held in Mumbai on 14th Feb, 2019.
- Aadhar Housing Finance bagged the ‘Most Promising Brand For Housing Finance’ award at the ‘World BFSI Congress’ presented by ET Now in Mumbai on 14th Feb, 2019.
- Aadhar Housing Finance won ‘Prestigious Brands of India 2019’ award at the conference held at Sahara Hotel in Mumbai on 12th Feb, 2019. The list of prestigious brands was judged and presented by BARC (Brand Advertising Research and Consulting), a global brand consultancy firm and ERTC Media, one of India’s leading independent media consulting & brand listing organisations. The recognition solidifies Aadhar as a leader within housing finance segment across various parameters such as brand recall, impact, trust, positioning, growth, reach, and innovation.
- Aadhar Housing Finance won the prestigious Finnoviti 2019 award at ‘Finnoviti Awards & Conference’ presented by Banking Frontiers and their Knowledge Partner Deloitte in Mumbai on 25th January, 2019 for innovative distribution and referral model named ‘Aadhar Mitra’.
- Aadhar Housing Finance bagged 2 prestigious awards at the ‘Banking, Financial Services & Insurance Awards’ presented by ABP News in Mumbai on 28th November, 2018:
- Housing Finance Company of the Year (Medium and Small) – for our exemplary work in the affordable housing finance segment.
- Marketing Campaign of the Year – for our recent brand campaign #GharBanegaTohDeshBanega.
- Aadhar MD & CEO awarded the ‘BFSI Leadership Award’ in Nov 2018 by ‘The Banking and Finance’ magazine and ‘elets’.
- Aadhar MD & CEO awarded the ‘Certificate of Excellence’ under “30 most innovative Business Leaders to watch in 2018” in July 2018 by ‘The CEO Magazine’.
- Aadhar receives the Award as the “Best Affordable Home Loan Provider of the Year 2017” at the ‘Outlook Money Awards’ March 2018.
- Aadhar CEO receives the ‘Inclusive Business Leaders Award’ from International Finance Corporation (IFC) for Aadhar’s exemplary work in Inclusive Business at the 2012 Inclusive Business Leaders Forum in Tokyo, Japan.
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